Keeping Secrets Is a Loser Strategy in Service Businesses
This clip is from a talk I gave in 2017, but the idea has only become more relevant since.
In service businesses, keeping information hidden feels protective, but it usually creates friction, inconsistency, and slow execution. Real advantage comes from owning your process, sharing it clearly, and executing it better than anyone else.
Secrecy isn’t the moat. Execution is.
Why the Next 10 Years Will Reward Well Built Service Businesses
Many service businesses look difficult today because they were built for a different version of the industry.
This post explores why well-built operations may be positioned to benefit as service industries mature, consolidate, and reward businesses designed with long-term intention instead of short-term survival.
Why Two Service Businesses Can Make the Same Money and One Owner Burns Out
Two service businesses can generate the same revenue, yet feel completely different to run. This post breaks down why owner role, leverage, and team structure matter more than top-line numbers, and how growth without change leads to burnout instead of freedom.
Pricing for Survival Is Why Businesses Burn Out
Many service businesses stay busy but still burn out.
This post breaks down why pricing based on “what you can get” quietly caps profitability, how survival pricing feels logical in the moment, and why sustainable pricing is the difference between staying booked and building a business that lasts.
The Easiest Growth Lever Most Service Businesses Don’t Use
Most service businesses already have a growth lever available to them. It’s free, it doesn’t require more leads, and it doesn’t add complexity. This post breaks down why intentional follow-up, done the right way, often outperforms chasing more volume—and how small shifts in attention can create outsized results.
Working More Isn’t a Strategy for Service Business Owners
Many service business owners are working longer hours with the hope that it will pay off someday. This post looks at why that math often doesn’t work, and why cutting can be more powerful than adding.